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Manager of Residential Offer Management - West Babylon

Company: Spectrum
Location: West Babylon
Posted on: October 18, 2019

Job Description:

JOB SUMMARY
This position plays a critical role in the development, implementation, measurement and evaluation of pricing and promotional strategies for a full range of advanced residential broadband products and services, including Spectrum TV-- programming, Spectrum Internet--, and Spectrum Voice--. Directly supports revenue optimization, customer life cycle management, subscriber growth, and the achievement business profitability targets. Develops and expands a framework that effectively measures offer and pricing performance across customer segments, markets, products and competitive landscape.



MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports all efforts to simplify and enhance the customer experienceProvides critical information and insights to help drive business decisionsUses various financial and economic models as well as other relevant data in order to assess the impact and performance of residential pricing and promotional strategy, given a changing economic, multicultural and competitive landscapeMaintains and enhances the process for new offer/pricing development (or changes to existing), review, approval, documentation, and implementation Key contributor in the development and optimization of a dynamic, real-time offer prioritization/presentation agent-facing sales platformManages "promotional roll" programs to ensure optimized pricing during customers' transition from promotional to retail ratesRegular reporting on offer usage, performance and impactAd hoc research and reporting requests Maintains Offer Management Department SharePoint siteMaintains Executive Playbook of promotional offers and retail pricingEnsures offer implementation/usage follows approved business rules Performs other job-related duties as needed
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Ability to analyze and interpret information and subsequently provide strategic recommendations
  • Ability to integrate data from multiple sources
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to prioritize and organize effectively
  • Ability to integrate information from multiple sources
  • Ability to use personal computer and software applications such as advanced Excel
    Education
    BS/BA in Marketing, Finance or related field or equivalent work experience

    Related Work Experience
    3+ year Marketing, Pricing or Finance work experience
    CATV or related work experience a plus

    PREFERRED QUALIFICATIONS
  • Strategic knowledge of Video, Internet, Voice, Mobile industries
  • Demonstrated experience gathering and analyzing data and providing strategic recommendations specifically related to offers and pricing
  • Knowledge of marketing research, data analysis, and related functions
    WORKING CONDITIONS
    Office environment, up to 20% travel

Keywords: Spectrum, West Babylon , Manager of Residential Offer Management - West Babylon, Executive , West Babylon, New York

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