Case Planner

Company: Good Shepherd Services
Location: New York City
Posted on: February 14, 2026

Job Description:

Job Description Job Description The Transitions-Bronx Program is a specialized borough-wide prevention program for families challenged by substance use and/or mental health issues. The Case Planner provides home-based, intensive, strength-based, comprehensive services using the Solution-Based Casework (SBC) framework. Reports To : Supervisor Location: 2471 Morris Ave. Bronx, NY 10468 (Position is onsite. Hybrid schedule is at discretion based on needs of the program.) Hours: 35 hours, non-exempt Schedule: Monday - Friday; 9am-5pm with flexibility for family needs. Must be able to work at least 2 evenings per week to accommodate working families’ schedules Our Superstar Case Planner Passionate about providing high quality services to families in child welfare A lifetime learner, continuously developing your clinical skills Dedicated to modeling strength-based, trauma-informed practice with families and colleagues. Committed to the Good Shepherd Services mission, vision and values, and possesses cultural humility. Work from a clinical perspective to support and advocate for the needs of families Major Duties: Direct Work with Families Provide home-based and on-site individual, family, and group counseling, as well as short-term crisis intervention, including advocacy and outreach for designated caseload of eight (8) families. Engage families immediately upon referral, at times participating in Administration for Children’s Services (ACS) Child Safety Conferences. Implement and integrate the principles and procedures of Solution-Based Casework (SBC): assessment, family and individual level outcomes, action plans, and documentation and celebration. Handle case-related crises with professionalism, urgency, and care, including incidents involving reports to the State Central Registry. Conduct screenings and assessments for substance use, mental illness, and child safety and well-being, including assessing caregiver capacity, home environment and conditions, discipline methods, etc. Integrate the practices of SBC into every counseling session. Ensure every child has been seen and properly assessed every month. Meet appropriate case work contacts for each phase of treatment: initial, baseline, and transition. Represent participant needs, concerns, and perspectives at all required ACS and GSS meetings and trainings. Administrative and Advocacy Role Collaborate closely with ACS, alcohol and other drug treatment providers, schools, medical and mental health clinics, and other resources serving family members. Provide consultation to and collaborate with Family Workers as needed to ensure high quality services to families. Collaborate with ACS Family Services Unit (FSU) staff, Family Court Legal Services (FCLS) staff and other service providers in making safety decisions. Attend and participate in Family Court hearings for families involved with ACS FSU. Facilitate referrals to alcohol and substance abuse treatment facilities, mental health treatment providers, and other service providers, including escorts to appointments as needed. Actively participate in Clinical Diagnostic Team meetings (CDTs) to provide case information, updates, and assessments in order to obtain recommendations for continued case practice or case termination. Participate in case consultation, continued SBC training, and the SBC certification process. Prepare and maintain FASP documentation, monthly statistical reports, and case work notes in adherence with agency policy. Provide Court reports as needed to inform as to families’ progress or lack of progress in achieving outcomes. Maintain appropriate utilization of state and city databases including PROMIS and Connections, as well as other agency databases as needed. Qualifications : Bachelor’s degree required Child welfare experience preferred Must have strong organizational, interpersonal, and counseling skills Must be able to work at least 2 evenings per week to accommodate working families’ schedules Must have strong inquiry skills and ability to seek and share internal and external best practices Must have a commitment to work from a strength based, trauma-informed & youth and family development perspective SBC trained and/or SBC certified a plus

Keywords: Good Shepherd Services, West Babylon , Case Planner, Healthcare , New York City, New York