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In House Customer Service Representative

Company: Long Island Board of Realtors
Location: West Babylon
Posted on: June 20, 2020

Job Description:

Long Island Board of REALTORS--In House Customer Service RepresentativeJOB DESCRIPTIONReports to:--Customer Services Supervisor----Hours:--Monday to Friday 9 - 5 (Occasional Holiday Coverage)----Requirements:--Reading, writing, patient, pleasant phone voice and manner, ability to handle large volume of calls, customer service experience, proficient in Windows, Microsoft Word, Outlook and the ability to learn additional computer programs, experience using Internet and email; detail oriented.--Ability to read and interpret documents such as procedure manuals, Ability to speak and communicate well with customers; Knowledge of real estate helpful.------This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.--Employee(s) will be required to follow any other job-related instructions and to perform any other jobrelated duties requested by any person authorized to give instructions or assignments.----General Duties:--Assist members with MLS procedures or computer questions and/or problems and class reservations.----Specific Duties:----1. Troubleshoot computer access problems for our users.--2. Provide software support for any MLS system.----3. Work closely with technicians concerning any ongoing problems.--4. Answer questions pertaining to MLS procedures.--5. Explain fully all services offered or provided by MLS.--6. Complete any administrative work necessary.--7. Update users' computer records of services as required by calls or mail.--8. Coordinate changes with Billing & Membership Department as needed.--9. Register agents for all education classes

Keywords: Long Island Board of Realtors, West Babylon , In House Customer Service Representative, Hospitality & Tourism , West Babylon, New York

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