System Support Engineer
Company: Disability Solutions
Location: Hauppauge
Posted on: April 19, 2024
Job Description:
Job DescriptionFor more than 33 years KLD Labs, Inc., has
provided innovative machine vision solutions tailored for railway
customers' monitoring, measurement, inspection, condition-based
maintenance, and asset management needs. Are you a technical
problem-solver with a passion for delivering exceptional customer
support? We are seeking a highly motivated and skilled System
Support Engineer to join our Rail Service Department in Hauppauge,
NY. In this role, you will play a crucial part in ensuring our
customers receive the best technical support.Job Opportunity:
System Support SpecialistWe're seeking a dynamic and skilled System
Support Engineer to join our team. If you have a passion for
providing technical support, troubleshooting, and ensuring the
seamless functioning of software and systems, this role might be
perfect for you.Responsibilities:
- Provide top-notch technical support to customers and in-house
departments through various channels (telephone, email, remote
desktop).
- Troubleshoot and repair equipment returned for service.
- Plan, develop, and standardize methods and procedures for
testing software and systems.
- Assist in the development of software configuration and
testing.
- Utilize hand and power tools for assembling sub-assemblies and
products.
- Identify and isolate the root cause of problems, recognizing
possible origins of failure.
- Assist in Quality Control of rail systems.
- Coordinate field service activities to ensure products and
systems meet engineering design and customer specifications.
- Perform field installations and support both domestically and
abroad.
- Conduct various types of testing, including functional, system,
integration, and regression.
- Other duties as assignedIf you're ready to take on this
exciting opportunity, apply now and be part of a dynamic team
dedicated to excellence!Qualifications Required (Skills)Bachelor's
degree or equivalent and 2years of experience or associate degree
and 3 years of experience
- Strong experience in computer troubleshooting and
problem-solving.
- Advanced knowledge of troubleshooting software and hardware
systems.
- Experience with remote connections and remote desktop solutions
(e.g., VPN connectivity).
- Quality control experience.
- Familiarity with task-based management systems such as JIRA and
Confluence.
- Ability to read schematics, mechanical drawings, instructions,
and bills of materials.
- Independent learner with the ability to work autonomously.
- Proven ability to manage changing/multiple priorities
effectively.
- Working knowledge of common electronics tools (multimeters,
function generators, oscilloscopes).
- Willingness to travel both domestically and
internationally.
- Must be authorized to work in the U.S.
- Ability to lift 50 lbsQualifications Desired
- Systems integration or support engineer experience.
- Strong analytical and problem-solving skills.
- Multilingual.
- IT certifications are a plus (e.g., CompTIA A+, Microsoft
MTA/Fundamentals)Division DescriptionEstablished over three decades
ago, KLD Labs, Inc. is a forward-thinking technology company that
excels in the design and integration of cutting-edge artificial
intelligence (AI) and machine learning (ML) solutions, laser
technology, and machine vision systems for automated railway
inspection applications. With a global presence in 35 countries,
KLD Labs' products are instrumental in inspecting rolling stock and
track infrastructure, ensuring safety against derailment risks, and
facilitating efficient railway maintenance operations. To explore
the groundbreaking solutions offered by KLD Labs, please visit
www.kldlabs.comStrength in DiversityENSCO, Inc. and its wholly
owned U.S. subsidiaries are equal opportunity/affirmative action
employers, committed to diversity in the workplace. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, gender identity, sexual orientation,
national origin, disability, or protected veteran status, or any
other protected characteristic under state or local law.
Keywords: Disability Solutions, West Babylon , System Support Engineer, Other , Hauppauge, New York
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