Senior Patient Care Coordinator - Rockville Centre, NY
Company: Optum
Location: Rockville Centre
Posted on: June 2, 2025
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Job Description:
Opportunities with Optum in the Tri-State region -(formerly
CareMount Medical, ProHEALTH New York and Riverside Medical Group).
Come make a difference in the lives of people who turn to us for
care at one of our hundreds of locations across New York, New
Jersey and Connecticut. Work with state-of-the-art technology and
brilliant co-workers who share your passion for helping people feel
their best. Join a dynamic health care organization and discover
the meaning behind -Caring. Connecting. Growing together.--- -
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Multi- Specialty, part of Optum, has an immediate opening for a
friendly, patient focused and detailed oriented -Senior Patient
Care Coordinator to join our team. The Senior Patient Care
Coordinator is responsible for the completion of set processes and
protocols. Works cooperatively with all members of the care team to
support the vision and mission of the organization, deliver
excellent customer service and adhere to Lean processes. Supports
the teams in meeting financial, clinical and service goals.
Schedule: This is a 37.5-hour work week to be determined by the
supervisor. Monday, Tuesday Thursday and Friday between the hours
of 9:00 am to 5:00 pm. Wednesday from 10:00 am to 6:00 pm. (Must be
able to work a rotating late night on Wednesday.) -
Location: 176 North Village Ave, Rockville Centre, NY 11570 -
Primary Responsibilities:
Greets patients, family members and guests with a friendly
smile
Assists patients with signing in and completing registration
Organizing workflow and ensuring that employees understand their
duties or delegated tasks
Monitoring employee productivity and providing constructive
feedback and coaching
Monitoring workflow
Training new hires
Creating and managing team schedules
Identifying and applying career advancement opportunities
Helping employees resolve issues and disputes
Enters and scans patient's demographic and insurance information
into Epic
Verifies insurance eligibility and benefit information; informs
patients of insurance benefits
Collects co-payments and patient balances
Answers incoming phone calls in a courteous and prompt manner;
directs calls and takes messages
Assists physician and clinical staff by coordinating follow up care
for patients; schedules referral appointments for patients and
obtains authorization for diagnostic testing
Handle resolution/inquiries from members and/or clinical team
Assist with onboarding new employees
Responsible in managing daily schedule
Responsible for EPIC superuser status
Ability to support all staff and leadership in their roles
Ability to de-escalate and resolve patient complaints
Provide guidance / consultation to other team members
Educate the team on the continuum of integrated care
Performs all other related duties as assigned
What are the reasons to consider working for UnitedHealth Group? -
Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at: -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
2+ years of experience working in medical office position
performing duties such as scheduling appointments, checking
patients in/out, insurance verification, collecting co-pays, and
maintaining medical records
Intermediate level of computer proficiency and the ability to work
on multiple websites using
Preferred Qualifications:
Experience working with an electronic health record (EPIC)
Knowledge of medical terminology
Knowledge of insurance carriers and managed care plans - -
Soft Skills: -
Ability to work independently and maintain good judgment and
accountability -
Demonstrated ability to work well with health care providers -
Strong organizational and time management skills -
Ability to multi-task and prioritize tasks to meet all deadlines
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Ability to work well under pressure in a fast-paced environment
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Excellent verbal and written communication skills; ability to speak
clearly and concisely, conveying information in a manner that
others can understand, as well as ability to understand and
interpret information from others -
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The salary range for this role is $19.86 -to $38.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations. -
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, West Babylon , Senior Patient Care Coordinator - Rockville Centre, NY, Other , Rockville Centre, New York
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