Dispatcher
Company: Tech24
Location: West Babylon
Posted on: August 4, 2022
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Job Description:
Job Description The Dispatcher is the central hub of
communication between the Customer and Technician. The position is
based in our West Babylon, NY office and will require you to answer
phone calls, and then communicate effectively with the necessary
Technicians in response to the request. The Dispatcher ensures that
the appropriate Technician is routed accurately to the correct
location at the requested time; ensuring prompt, courteous, and
efficient service to all Customers. The ideal Dispatcher must
remain calm, clear, and in control at all times. The Dispatcher
must be dependable and able to work efficiently in a fast-paced and
continuously changing environment. Duties: Dispatches service jobs
to the technician---s board. Routs technician---s schedules. Calls
customers with appointment times. Provides the highest level of
service to the Customer. Professionally communicates the service
needed to Customers and Technicians. Distributes calls in a way
that maximizes company productivity but with a focus on good
departmental fairness. Establishes follow-ups with the department
of any jobs that require a return visit. Quickly and efficiently
learns the dispatch software in the Company---s business system.
Provides positive interactions with our Technicians and the
administrative staff. Provides back up when the Branch Manager is
out of the office. Works rotational on-call as needed.
Requirements: High school diploma/GED or the equivalent. Minimum of
3 years of dispatching experience. Previous dispatching experience
in the HVAC and/or food service industry is a plus. Detailed,
dependable and honest professional with the ability to type quickly
and accurately. Proficient customer service skills. Excellent
verbal and written communications skills. Proficient computer
skills. Ability to multitask is a must. Must be motivated, a
self-started, and able to follow through on duties and assignments
with minimal supervision. Must be able to work rotational on-call
as needed. Benefits Include (but not limited to): Top pay for
experience Full benefit package including medical, vision, and
dental insurance Paid vacation, sick days and holidays 401(k)
retirement savings plan Tech-24 is an Equal Opportunity Employer
--- M/F/Veteran/Disability/Sexual Orientation/Gender Identity For
more information about Tech-24 and our career opportunities visit
www.mytech24.com or contact us at 888-774-4950.
Keywords: Tech24, West Babylon , Dispatcher, Professions , West Babylon, New York
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