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PSE SALES SVCS/DISTRIB ASSOC

Company: United States Postal Service
Location: New York
Posted on: August 21, 2019

Job Description:

SunIRef:Sales:title PSE SALES & SVCS/DISTRIB ASSOC United States Postal Service 21,586 reviews - New York, NY $17.19 an hour United States Postal Service 21,586 reviews Read what people are saying about working here. United States Postal Service External Publication for Job Posting ******** If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the examination may be limited. Branch Long Island District Job Posting Period 08/12/2019 - 08/16/2019 This job has an exam requirement. Currently, applicants for this posting who do not yet have an exam score are being invited to take the exam. Examining will continue until capacity has been reached. Job Title PSE SALES & SVCS/DISTRIBUTION ASSOCIATE Facility Location POSITION(S) WILL BE AT VARIOUS FACILITIES WITHIN THE 115, 117-119 ZIP CODE AREAS, INCLUDING BUT NOT LIMITED TO THE FOLLOWING FACILITY LOCATION: MID ISLAND 160 DURYEA RD MELVILLE, NY 11747-9998 WESTERN NASSAU 830 STEWART AVE GARDEN CITY, NY 11599-9998 BETHPAGE 288 GRUMMAN RD W BETHPAGE, NY 11714-3401 CONTACT INFORMATION: *************************** Position Information Title: PSE SALES & SVCS/DISTRIBUTION ASSOCIATE FLSA Designation: Non-Exempt Occupation Code: 2395-0017 Non-Scheduled Days: Varies Hours: Varies Window training is required after hire, followed by an end-of-training test on which employee must qualify to remain employed. Postal Support Employees (PSE) hold temporary appointments for periods not-to-exceed 360 days. Subsequent appointments after a 5 day break in service may be offered but are not guaranteed and should not be expected because the use of PSEs is discretionary and subject to business needs. PSEs can be scheduled any hours and the position is intended to be very flexible, including weekends and holidays as needed. PSEs must be available to work when needed. BENEFIT INFORMATION: Non-career 360-day term with possibility of reappointment. May lead to career position. Benefits include PTO at 1 hr for every 20 hrs in pay status, holiday pay for 6 holidays, and pay raises per APWU National Agreement. Immediately eligible for USPSHB Plan with a $125 employer premium contribution. Contribution towards greater than Self Only is 65% (75% if reappointed). Upon a conditional reappointment to a 2nd 360-day term after a break in service of no more than 5 days, eligible for: health insurance under FEHB with Postal premium contributions towards APWU CDHP; dental and vision insurance through FEDVIP; flexible spending accounts through FSAFEDS and long term care insurance through FLTCIP. Wounded Warrior leave available if eligible. SALARY RANGE: $17.19 per hour paid bi-weekly FINANCE NUMBER: ****** Persons Eligible to All U.S. Citizens, permanent resident aliens, citizens of American Samoa or any other territory owing allegiance to the United States. Applicants must be available for screening activities, including an interview. Applicants entitled to veterans' preference and/or covered by the Veterans Employment Opportunity Act may apply for any posted position. Applicants must apply online at *********************** to be considered for this employment opportunity. You must have a valid email address to apply as communication regarding employment opportunities, examinations, interviews and background checks will be conveyed by email. Please add the following email domain addresses to your contact list to allow all correspondences to be received. @******** @************* @*********** @********* EXAM REQUIRED: If you are invited to take this test, instructions regarding the exam process will be sent to you via email. Please ensure you can receive email messages from our test vendor and follow instructions carefully so you can be considered for this employment opportunity. NOTICE SCREENINGS REQUESTED: You may receive multiple requests for background checks in regards to this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and nonresponses may result in disqualification for this opportunity. Current non-career Postal Service employees who wish to apply for this vacancy must go to ******************* and use your existing eCareer Profile to apply. Do not log into LiteBlue; if you logged into LiteBlue, log out and close your browser before going to ******************** Background Check The Inspection Service criminal background check is conducted using United States information resources only (e.g., FBI fingerprint check, state and county checks). A criminal background check involves a 5-year inquiry for any location where the individual has resided, worked or gone to school within the United States or its territories. As a result of this limitation, the criminal background checks of individuals who have not resided in the United States or its territories for the preceding 5-years may not be considered complete. The Inspection Service may be able to process inquiries for U.S. Citizens only, but only if their time spent out of the country was spent as: a trailing spouse or dependent of someone working for the U.S. government (military or civilian), a missionary, a student attending school in a foreign country, a Peace Corps participant, or as an employee of a U.S.-based employer/company. If the Inspection Service is unable to perform a complete background check because of residency outside the United States, such individuals will be ineligible for Postal employment. Functional Purpose Performs distribution and a variety of sales and customer support services for products. Maintains pleasant and effective public relations with customers and others requiring a general familiarity with postal laws, regulations, and procedures commonly used. DUTIES AND RESPONSIBILITIES 1. Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations. 2. Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides special assistance; and answers customer inquiries when needed. 3. Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services. 4. Handles and processes customer purchases and returns relating to products and services and may use a point of sale system. Assists customers with transactions. 5. Maintains appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensures display and selling areas, work stations, and storage areas are presentable to customers. 6. Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence. 7. May verify presort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit balances. 8. Checks and sets post office stamp-vending machines and postage meters. 9. Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms. 10. In addition, may assign and clear accountable items. 11. Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch or station. 12. Distributes primary and one or more secondary schemes of outgoing mail for dispatch based on knowledge of current distribution schemes. 13. Follows established safe work methods, procedures and safety precautions while performing all duties. 14. Performs other duties as assigned. PSE SSDAs perform a variety of clerical duties in mail processing and retail/customer services to support day to day operations. Duties are physically demanding requiring moderate to heavy lifting, carrying, prolonged standing, walking and reaching. PSEs may be required to handle heavy sacks of mail/parcels, sort & distribute incoming/outgoing mail, and work at a service window selling postal products & services to customers. Applicants must be able to perform the duties of the position with or without accommodation. SUPERVISION Supervisor of unit to which assigned. The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements: Requirements 1. BARGAINING UNIT QUALIFICATION STANDARD 2395_0017 (2395-0017) PSE SALES & SERV/DISTR ASSOC DOCUMENT DATE: March 16, 2019 FUNCTION: Performs distribution and a variety of tasks to support sales of products and services. Maintains professional and effective public relations with customers and others requiring familiarity with postal laws, regulations, and current procedures. DESCRIPTION OF WORK: See the Standard Position Description for the Occupation Code given above. REQUIREMENTS: 421 SALES AND SERVICES (V3.9) - Essential Scale: Yes/No_Qualification Proficiency: Yes Computer Based Exam KNOWLEDGE, SKILL, and ABILITY REQUIREMENTS: This section is composed of Knowledge, Skills, Abilities (KSAs) that are required to satisfactorily perform the tasks of the position. Individuals must demonstrate that they possess a sufficient level of each KSA, to include at least minimum competency for senior-qualified positions to enable them to perform these tasks satisfactorily. Successful completion of the applicable testing procedure(s) is sufficient to demonstrate at least minimum competency to perform these tasks satisfactorily. In certain circumstances, applicants demonstrate these levels by describing examples of experience, education, or training, any of which may be non-postal. Failure to demonstrate any KSA is disqualifying. 1. Ability to work and deal with people sufficient to work cooperatively and interact positively with customers, co-workers, as well as responding appropriately to changing conditions or unique customer or coworker situations. 2. Ability to communicate orally refers to expressing spoken ideas or facts clearly and logically when answering questions, giving instructions, and providing information. 3. Ability to perform basic mathematical computations refers to performing basic calculations such as addition, subtraction, multiplication, and division with whole numbers, fractions and decimals. 4. Ability to work independently refers to following either spoken or written instructions or directions, multitasking and organizing time effectively to perform work assignments, either with or without direct supervision. 5. Ability to reference, comprehend and use information refers to gathering information from both oral and written sources, retaining it for future use, providing it in response to request (e.g., on forms, and using it to identify the appropriate course of action to resolve ato resolve a situation based upon postal laws, regulations, and current procedures. 6. Demonstrating conscientiousness and initiative refers to taking care in performing work assignments and working toward task completion. 7. Ability to safely perform the duties common to the position. EXAMINATION REQUIREMENTS: Applicants must successfully complete the Virtual Entry Assessment - CS (477). TRAINING EXAMINATION REQUIREMENTS: Individuals who qualify and are selected under this standard will be required to complete prescribed training satisfactorily to demonstrate possession, through testing and/or practical demonstration, each of the knowledge, skills and abilities covered at the level required by the job. Failure to demonstrate any KSA is disqualifying. The following KSAs are covered by this prescribed training: 1. Ability to sell products and services includes providing timely and courteous customer service, persuasive selling to customer needs, providing product information, creating/maintaining an aesthetically pleasing retail environment and completing sales transactions. 2. Ability to interact with a variety of customers to gather information, evaluate service needs and respond appropriately to unique customer situations. 3. Ability to identify and analyze problems by gathering information from both oral and written sources and developing an appropriate course of action to resolve the situation. 4. Ability to exercise courtesy and self-control in providing appropriate customer service to accomplish established goals of the functional area. 5. Ability to use technology-based business equipment, such as calculation equipment or computers sufficient to process customer transactions, input data, and produce numeric and written reports. 6. Knowledge of financial procedures such as the terminology, materials, techniques, and procedures used in maintaining accurate records of disbursements, receipts and other financial information and loss prevention. 7. Knowledge of postal products and services including appropriate Postal regulations regarding mail service (e.g., domestic and international mail requirements, classes of mail). PHYSICAL REQUIREMENTS: Individual must be physically able to perform efficiently the duties of the position. ADDITIONAL PROVISIONS: Sales, Services and Distribution Associates must work an assigned tour and days of work. Sales and Services Associates must follow Postal Service policies and procedures for personal conduct at work, including adhering to rules and regulations. Sales, Services and Distribution Associates are required to provide service to the public. They must maintain a neat and professional appearance in such interactions, including wearing a uniform and name tag when required. Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status. IMPORTANT INFORMATION: Applications must be submitted by 11:59 p.m., Central Time, of the posting's closing date. Applicants claiming veterans' preference must attach a copy of member copy 4 (only) of Certificate of Release or Discharge from Active Duty (DD Form 214) or other proof of eligibility if claiming 10-point veterans' preference. The United States Postal Service (USPS) is an equal opportunity employer. The USPS provides reasonable accommodation for any part of the application, interview, and/or selection process, please make your request to the examiner, selecting official or local manager of Human Resources. This request can also be made by someone on your behalf. Explain the nature of your limitations and the accommodation needed. The decision on granting reasonable accommodation will be on a case-by-case basis. SPECIAL NOTE: Current career Postal Service employees are ineligible to apply to this posting. USPS - Just posted - report job - original job On Company Site

Keywords: United States Postal Service, West Babylon , PSE SALES SVCS/DISTRIB ASSOC, Sales , New York, New York

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